Delivery Policy
Sales method
DB Machinery is committed to providing equipment, parts and services that meet the expected quality standards.
Each request related to a refund, exchange or adjustment is analyzed on a case-by-case basis, depending on the nature of the product, the transaction and the agreement concluded with the customer.
Transport organization
At the customer's request, Machinerie DB can, in certain cases, assist in the organization of transport.
However :
Transportation is generally handled by external specialist companies.
The choice of carrier can be suggested or approved by the customer.
The costs are borne by the buyer, unless otherwise agreed.
Time limit
Shipping times vary depending on:
The destination
The type of equipment
Carrier availability
DB Machinery does not guarantee any specific delivery time when transport is subcontracted.
Special agreements
Any different terms regarding delivery or transport can be agreed upon:
In writing
Or by verbal agreement between the parties
Equipment collection
Equipment sold by Machinerie DB may, in certain situations, be subject to adjustment, repair, replacement or an equivalent solution when deemed applicable.
The terms and conditions vary depending on several factors, including:
The type of equipment
Its condition at the time of sale
The applicable warranty
The conditions agreed upon with the buyer
Transport responsibility
When transport is carried out by a third-party company:
The risks associated with transportation are transferred according to the agreement concluded.
DB Machinery cannot be held responsible for delays, damages or losses occurring during transport
All claims must be addressed directly to the carrier.
Equipment preparation
Before departure, the equipment is prepared according to the agreed standards.
Any special requirements (disassembly, packaging, special securing) must be discussed beforehand and may incur additional charges.
Contact details
For any questions regarding transport or collection:
DB Machinery
Email: machineriedb@telwarwick.net
Telephone: 819-350-5543
Address: 1776, Route 161, Saint-Valère, Quebec